Can I notify a customer when they’re automatically forgiven?

Our software will not email your customer to let them know that their late cancel or no show fee was waived. However, by default, we will send them a receipt for the any charges we process.

For increased communication, we recommend taking advantage of Mindbody Late Cancel & No Show Notification Emails that are likely part of your Mindbody subscription. All of your customers, including those on a 3, 5, 10 pack, etc., will receive an email when they late cancel and/or no show, so it’s important to clarify your charging policy. For example, you could say something like:

This email is just a quick heads up to let you know that you missed a class yesterday. If you are an Unlimited member, you will be charged a fee. As a reminder, our late cancel and no show policy is as follows…

You can even use variables in the email, such as:

<DATE> - Date of Cancelled Visit
<DESCRIPTION> - Class/Event Name if reservation, VisitType if appointment
<LOCATION> - Location Name
<TIME> - Time of Cancelled Visit

Additionally, we recommend taking advantage of product receipts to help you with customer communication.

Using one or more of these methods should allow you to keep your customers informed and reduce support requests.